Refund and Returns Policy

Last Updated: 9-June-2025

At Arsh Vista, we want every purchase to meet your expectations. To ensure fair handling of damaged or defective items, we have a clear proof-of-damage policy.

1. Proof Required for Refunds & Returns

• When you receive your parcel, you must record a clear, continuous unboxing video before opening it fully.

• The video must show:

  • The unopened parcel from all sides.

  • The unsealing process.

  • The defect or damage clearly visible inside the package.

• If a defect or damage is visible in the video, we will provide a full refund or replacement at no cost to you.

• If no video is provided, or the damage is not visible in the video, we will not entertain the refund or return request.

2. Non-Returnable Items

For hygiene, safety, or quality reasons, some items cannot be returned, such as:

• Personal care and hygiene products.

• Opened or used consumables.

• Customized or special-order products.

3. Refund Process

• Once we receive and verify your proof video, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed via your original payment method within 7–10 business days.

• If payment was made via cash on delivery, refunds will be issued through bank transfer or store credit.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect and you have provided a valid unboxing video as proof.

5. Return Shipping

• If your video proof is approved, return shipping costs will be covered by us for defective or incorrect items.

• If you wish to return an item for reasons other than defect or damage, you will be responsible for return shipping.

6. How to Initiate a Claim

1. Message us on WhatsApp at +92 349 8444108 and share your unboxing video along with your order number.

2. Our team will review your proof and confirm the next steps.

7. Contact Us

Arsh Vista – Customer Support
WhatsApp: +92 349 8444108
Email: service@arshvista.com
Address: Karachi, Pakistan